Kennewick Auto Repair

Staff was very friendly and personable. Internet was spotty (wind, maybe?) so transaction time to settle up was delayed considerably, and, after i had left and was driving on the highway, i noticed that the hood of the truck was still unlatched (2 second panic attack), but other than those minor instances, highly satisfied.

I had a trip in my car in less than a week and when I called they got me in right away.

Great office hours, very clear communication text, calls emails. Excellent customer service every single time. Sorry my car is not so great....that you may see me back.

Mechanics made special effort to resolve coolant leaks. Friendly, knowledgeable office staff.

This review supersedes my earlier review. The service involved performing the major 80,000 mile maintenance on a vw Passat. Everything went very well until the timing belt jumped a tooth a few days after the service. Although this is sometimes caused by improper tensioning, I discussed the problem with the mechanic and it was clear that the cause was a faulty timing belt. The belt was replaced again quickly at no charge. It was clear that the mechanic was very experienced, and once again did a very professional job. I will definitely be taking our car back to to them when we need service in the future.

They always go above and beyond the expectation. We will always return for their services

I am a do it yourself kinda guy. Saving as much money as I can. But sometimes I can't do the job. And when that happens, I go to Tri-cities Automotive. They have helped me fix the A/C in my 2008 Saturn. By diagnosing that the condenser was bad and not the pump. Saved me the cost of a pump, which would have been $300+ for a part that wasn't needing to be replaced. Thanks Tri-cities Automotive!

Had a very honest maintenance experience. They communicated well and didn’t overcharge for things that weren’t needed.

They were very thorough in diagnostic and didn’t rip me off by charging excessive labor due to the issue. Always called with updates and pricing. Easy to work with