Kennewick Auto Repair

Excellent customer service.

Timing belt and water pump was replaced. They didn't charge me for a part that broke during disassembly. They were very apologetic when they called saying it would take more time to get the replacement part. I give them high marks on their professionalism and will go their again when a repair is needed to my vehicles.

Tri-Cities Automotive Repair helped me with a used car pre-purchase inspection, which included typical car interior/exterior/mechanical checks and a 4-mile test drive. They were very professional, friendly, and accommodated my request for photos of the car since I couldn't see it in person! The inspection report was easy to read and included many high quality photos. Kayla (the service manager) was super helpful and knowledgeable when I called with follow up questions about the inspection. Overall, the entire process was a pleasant experience and I really appreciated TCA's friendliness and willingness to thoroughly answer questions!

We always get Great Service from Tim and his staff !!

Everyone was super nice that I had talked to. They showed me exactly what was wrong and even gave a solution on how to fix it myself. I would reccomend them to any of my friends or family.

Wonderful team of personnel very knowledgeable

Provided great customer service and prompt service